| 000 | 00629nam a2200217 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183332.0 | ||
| 008 | 060824s19uu xx 00 eng d | ||
| 020 | _a0273683675 | ||
| 050 |
_aHD 9980.5 _b.J647 2005 |
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| 100 | _aJohnston, Robert | ||
| 245 |
_aService operations management : _bimproving service delivery / _cRobert Johnston |
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| 250 | _a2nd ed. | ||
| 260 |
_aEngland : _bPrentice Hall, _c2005. |
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| 300 |
_a496 p. : _bcol. ill. ; _c25 cm. |
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| 500 | _aInclude index | ||
| 521 | _aBSBA | ||
| 650 |
_aService industries _xmanagement. |
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| 700 | _aClark, Graham | ||
| 942 |
_cBK _2lcc _kFOR |
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| 999 |
_c21597 _d21597 |
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