000 00657nam a2200217 a 4500
005 20140310183313.0
008 051020s19uu xx 00 eng d
020 _a0131268465
050 _aHF 5415.122
_b.L68 2004
100 _aLovelock, Christopher
245 _aServices marketing :
_bpeople, technology, strategy /
_cChristopher Lovelock, JOchen Wirtz.
250 _a5th ed.
260 _aU.S.A :
_bPearson Prentice Hall,
_c2004.
300 _axviii, 652 p. ;
_c27 cm.
521 _aBSBA
650 _aProfesisons
_xMarketing.
650 _aService industries
_xMarketing.
700 _aWirtz, Jochen
942 _cBK
_2lcc
_kFOR
999 _c21214
_d21214