| 000 | 00637nam a2200205 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183311.0 | ||
| 008 | 051018s19uu xx 00 eng d | ||
| 020 | _a1592573835 | ||
| 050 |
_aHF 5415.525 _b.R36 2005 |
||
| 100 | _aRaphael, Murray | ||
| 245 |
_aThe complete idiot's guide to : _bwinning the customer loyalty / _cby Murray Raphael, Neil Raphael, and Fanis S. Rye. |
||
| 260 |
_aNew York : _bPenguin Group, _cc2005. |
||
| 300 |
_axxiv, 324 p. ; _c26 cm. |
||
| 440 | _aThe Complete Idiot's Guide to | ||
| 521 | _aBSBA | ||
| 700 | _aRaphael, Neil | ||
| 700 | _aRaye, Fanis S. | ||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c21164 _d21164 |
||