| 000 | 01349cam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | 14899191 | ||
| 003 | OSt | ||
| 005 | 20140310181724.0 | ||
| 008 | 070621s2007 nyua b 001 0 eng | ||
| 010 | _a 2007024932 | ||
| 020 | _a9781403981974 | ||
| 020 | _a1403981973 | ||
| 035 | _a(OCoLC)ocn145396504 | ||
| 040 |
_aDLC _cDLC _dBAKER _dC#P _dBWX _dYDXCP _dVP@ _dBTCTA _dNOR _dRUQBL _dLMR _dCQU _dDLC |
||
| 050 | 0 | 0 |
_aHF 5415.335 _b.F67 2007 |
| 082 | 0 | 0 |
_aIB 658.8343 _bF76 2007 |
| 100 | 1 | _aFornell, Claes. | |
| 245 | 1 | 4 |
_aThe satisfied customer : _bwinners and losers in the battle for buyer preference / _cClaes Fornell. |
| 260 |
_aNew York : _bPalgrave Macmillan, _cc2007. |
||
| 300 |
_a 247 p. : _bill. ; _c24 cm. |
||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aConsumers' preferences. | |
| 650 | 0 | _aCustomer relations. | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0720/2007024932.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0730/2007024932-b.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0730/2007024932-d.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c2102 _d2102 |
||