000			00675nam a22002177a 4500
003			OSt
005			20140310181723.0
008			130307t xxu||||| |||| 00| 0 eng d
020			_a9781591841647
050			_aHF 5415.335 _b.D413 2006
082			_aIB 658.8343 _bD43 2006
100			_aDenove, Chris.
245			_aSatisfaction : _bhow every great company listens to the voice of the customer / _cChris Denove and James D. Power IV.
260			_aNew York, N.Y. : _bPortpolio , _cc2006.
300			_c24 cm. _a266 p. :
650			_aConsumer satisfaction.
650			_aMarketing research.
650			_aCustomer relations.
942			_2lcc _cBK
999			_c2091 _d2091