| 000 | 00580nam a2200205 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183156.0 | ||
| 008 | 020822s19uu xx 00 eng d | ||
| 020 | _a9814096180 | ||
| 050 |
_aHF 5415.5 _b.K37 1997 |
||
| 100 | _aKarr, Ron | ||
| 245 |
_aThe Complete idiot's guide to great customer service / _cRon Karr and Don Blohowiak. |
||
| 260 |
_aNew York : _bMacmillan, _c1997. |
||
| 300 |
_a325 p. : _c24 cm. |
||
| 521 | _aBSBA | ||
| 546 | _aC1197 | ||
| 650 | _aCustomer service. | ||
| 650 | _aCustomer relations. | ||
| 700 | _aBlohowiak, Don | ||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c19766 _d19766 |
||