000 00553nam a2200181 a 4500
005 20140310183151.0
008 021015s19uu xx 00 eng d
050 _aHF 5438.4
_b.M266 1998
245 _aThe management of sales and customer relations /
_cedited by Bob Hartley and Michael W. Starkey.
260 _aUnited Kingdom :
_bAntony Rowe Ltd.,
_c1998.
300 _a351 p. :
_c25 cm.
521 _aBSBA
650 _aCustomer service
650 _aCustomer relations
650 _aSales management
942 _cBK
_2lcc
_kFOR
999 _c19658
_d19658