| 000 | 00584nam a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183141.0 | ||
| 008 | 020820s19uu xx 00 eng d | ||
| 020 | _a0761993061 | ||
| 050 |
_aHD 62.15 _b.M87 1999 |
||
| 100 | _aMurthy, D.B.N. | ||
| 245 |
_aManaging quality : _ba practical guide to customer satisfaction / _cD.B.N. Murthy. |
||
| 260 |
_aNew Delhi : _bSage Publications India Pvt. Ltd., _c1999. |
||
| 300 |
_a226 p. : _c23 cm. |
||
| 521 | _aBSBA | ||
| 650 | _aTotal quality management | ||
| 650 | _aCustomer satisfaction | ||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c19408 _d19408 |
||