| 000 | 00594nam a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183140.0 | ||
| 008 | 020823s19uu xx 00 eng d | ||
| 020 | _a9780273654315 | ||
| 050 |
_aHF 5415.157 _b.C889 2001 |
||
| 100 | _aCram, Tony | ||
| 245 |
_aCustomers that count : _bhow to build living relationship w/ your most valuable customer / _cTony Cram. |
||
| 260 |
_aGreat Britain : _bPearson Education Limited, _c2001. |
||
| 300 |
_a261 p. : _c26 cm. |
||
| 521 | _aBSBA | ||
| 650 | _aCustomer services | ||
| 650 | _aCustomer relations | ||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c19385 _d19385 |
||