| 000 | 00560nam a2200169 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183140.0 | ||
| 008 | 020823s19uu xx 00 eng d | ||
| 050 |
_aHF 5415.5 _b.St74 2002 |
||
| 100 | _aStorbacka, Kaj | ||
| 245 |
_aCustomer relationship management : _bcreating competitive advantage through win relationship strategies / _cKaj Storbacka. |
||
| 260 |
_aSingapore : _bMcGraw-Hill, _c2002. |
||
| 300 |
_ax, 160 p. : _bill. ; _c24 cm. |
||
| 521 | _aBSBA | ||
| 546 | _aC4930 | ||
| 650 |
_aCustomer relations _xmanagement |
||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c19380 _d19380 |
||