000			01776cam a2200337 a 4500
001			15557765
003			OSt
005			20140310182742.0
008			081215s2009 nyua 001 0 eng
010			_a 2008052322
020			_a0071625798 (alk. paper)
020			_a9780071625791 (alk. paper)
035			_a(OCoLC)ocn277205957
040			_aDLC _cDLC _dBTCTA _dYDXCP _dC#P _dQBX _dVP@ _dDLC
050	0	0	_aHF 5415.5 _b.G44 2009
100	1		_aGee, Val.
245	1	0	_aSuper service : _bseven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / _cVal Gee, Jeff Gee.
250			_aCompletely rev. and expanded.
260			_aNew York : _bMcGraw-Hill, _c2009.
300			_a204 p. : _bill. ; _c24 cm.
500			_aIncludes index.
505	0		_aThe heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.
521			_aBSBA
650		0	_aCustomer services.
650		0	_aCustomer relations.
700	1		_aGee, Jeff.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK _kFOR
999			_c15585 _d15585