| 000 | 00983cam a22003014a 4500 | ||
|---|---|---|---|
| 001 | 12685601 | ||
| 003 | PILC | ||
| 005 | 20150112093444.0 | ||
| 008 | 020219s2003 njua b 001 0 eng | ||
| 010 | _a 2002022997 | ||
| 020 | _a0130978531 | ||
| 035 | _a(DLC) 2002022997 | ||
| 035 | _a(DLC)1525 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF 5415.5 _b.H2897 2003 |
| 082 | 0 | 0 |
_aG 658.81221 _bH24 2003 |
| 100 | 1 |
_aHarris, Elaine K. _915743 |
|
| 245 | 1 | 0 |
_aCustomer service : _ba practical approach / _cElaine K. Harris. |
| 250 | _a3rd ed. | ||
| 260 |
_aUpper Saddle River, NJ : _bPrentice Hall, _c2003. |
||
| 300 |
_a164 pages : _billustration ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services. _91259 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c14852 _d14852 |
||