000			00521nam a2200169Ia 4500
008			140626s9999 xx 000 0 und d
100			_aMa, Zhenfeng..
245			_aProcess and outcome interdependency in frontline service encounters / _cZhenfeng Ma ... [et al.].
260			_cc2011.
300			_a75 : 3, page 83
440			_aJournal of Marketing
521			_aBSBA
650			_aDyadic interdependency.
650			_aFrontline service encounters.
650			_aInterpersonal complementarily.
942			_cSE
999			_c121107 _d121107