000			00581nam a2200193Ia 4500
008			140626s9999 xx 000 0 und d
100			_aDunn, Lea..
245			_aSelf-threat and product failure : _b how internal attribution of blame affect consumer complaining behavior / _cLea Dunn ... [et al.].
260			_cc2012.
300			_a49 : 5, page 670
440			_aJournal of Marketing Research
521			_aBSBA
650			_aAffirmation.
650			_aComplaining.
650			_aConsumer behavior.
650			_aSatisfaction.
650			_aSelf-threat.
942			_cSE
999			_c121057 _d121057