000			00617nam a2200217Ia 4500
008			140626s9999 xx 000 0 und d
100			_aMcCance, A. Silke.
245			_aAlleviating the burden of emotional labor : _b the role of social sharing / _cA Silke McCance ... [et al.].
260			_cc2013.
300			_a39 : 2, page 392
440			_aJournal of Management
521			_aBSBA
650			_aAnger.
650			_aCustomer hostility.
650			_aCustomer service.
650			_aEmotional labor.
650			_aEmotions.
650			_aSocial sharing.
650			_aSurface acting.
942			_cSE
999			_c121015 _d121015