000 00495nam a2200169Ia 4500
008 140529s9999 xx 000 0 und d
020 _a9789381460078
050 _aTX 911.3.C8
_b.C429 2012
100 _aChhaya, Bhavi.
245 _aCustomer relationship management /
_cBhavi Chhaya
260 _aNew Delhi :
_bCentrum Press,
_cc2012.
300 _a248 p. ;
_c23 cm.
500 _aIncludes bibliographical references and index.
521 _aBSBA
942 _kFOR
_cBK
999 _c117679
_d117679