000 00577nam a2200181Ia 4500
008 140527s9999 xx 000 0 und d
020 _a9789810696153
050 _aTX 911.3.T73
_b.Os26 2011
100 _aO'Shannessy, Vivienne
245 _aFront office skills :
_ba practical approach /
_cVivienne O'Shannessy.
250 _a1st ed.
260 _aJurong, Singapore :
_bPearson Education South Asia,
_cc2011.
300 _a370 p. :
_bill. ;
_c24 cm.
500 _aIncludes bibliographical references and index.
521 _aTOU
942 _kFOR
_cBK
999 _c117388
_d117388