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  3. Results of search for 'su:"Customer services"', page 1 of 3

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    • Bell, Chip R.
    • Blanchard, Ken
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1.
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Connecting with your customers. / by
  • Harvard Business School
Series: The results-driven manager series
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business School Press, c2006
Online resources:
  • Table of contents only
Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5415.5 .C658 2006.
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2.
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Fish! : by Stephen C. Lundin, Harry Paul and John Christensen. a remarkable way to boost morale and improve results / Stephen C. Lundin. by
  • Lundin, Stephen C
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: London : Hodder & Stoughton, c2000
Availability: Items available for loan: Luxembourg Library (1)Call number: HF 5549.5 .L962 2000.
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3.
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The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies / Peter Burwash. by
  • Burwash, Peter
  • Burwash, Peter. Who cares?
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai : Jaicot Pub., c1997
Availability: Items available for loan: Luxembourg Library (1)Call number: HD 9980.5 .B974 1997.
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4.
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Customer service : a practical approach / by
  • Harris, Elaine K
Edition: 3rd ed.
Material type: Text; Format: print
Publication details: New Jersey : Pearson Education, Inc, 2003
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .H2897 2003.
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5.
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The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. by
  • Mooney, Kelly
  • Bergheim, Laura, 1962-
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2002
Online resources:
  • Contributor biographical information
  • Publisher description
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .M66 2002.
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6.
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Satisfying internal customers first / Richard Y. Chang, P. Keith Kelly. by
  • Chang, Richard Y
  • Kelly, P. Keith
Series: Quality Improvement Series
Material type: Text; Format: print
Publication details: New Delhi : Wheeler Publishing, 1998
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .C5 1998.
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7.
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Super service : seven keys to developing great customer service even when you don't fell like it, even when they don't deserve it / by
  • Gee, Jeff
  • Gee, Val
Material type: Text; Format: print
Publication details: New York : McGraw-Hill Comapnies, Inc, 1999
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .G44 1999.
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8.
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Customer service : a practical approach / Elaine K. Harris. by
  • Harris, Elaine K
Edition: 3rd ed.
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, NJ : Prentice Hall, 2003
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .H2897 2003.
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9.
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The eight suns of Asian service : practising outstanding customer service in Asia / David Freemantle by
  • Freemantle, David
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Singapore : Prentice Hall, 2003
Availability: Not available: Southville International School Affiliated with Foreign Universities Library: In transit (1).
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10.
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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ... [et,al.] by
  • Zeithaml, Valarie A
  • Bitner, Mary Jo
  • Gremler, Dwayne D
Edition: 4th ed.
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2006
Online resources:
  • Publisher description
  • Table of contents only
  • Contributor biographical information
Availability: Items available for loan: College Library (1)Call number: HF 5415.32 .Z48 2006.
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11.
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Services marketing : people, technology, strategy / Christopher Lovelock and Jochen Wirtz. by
  • Lovelock, Christopher H
  • Wirtz, Jochen
Edition: 6th ed.
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2007
Online resources:
  • Table of contents only
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.13 .L5883 2007.
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12.
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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee. by
  • Gee, Val
  • Gee, Jeff
Edition: Completely rev. and expanded.
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2009
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .G44 2009.
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13.
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Laughlin, Sara by
  • Laughlin, Sara, 1949-
  • Wilson, Ray W
Material type: Text; Format: print ; Literary form: Not fiction
Publication details: Chicago : American Library Association, 2008
Online resources:
  • Table of contents only
Availability: Items available for loan: College Library (2)Call number: Z 678 .L374 2008, ...
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14.
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Customers that count : how to build living relationship w/ your most valuable customer / Tony Cram. by
  • Cram, Tony
Material type: Text; Format: print
Publication details: Great Britain : Pearson Education Limited, 2001
Availability: Items available for loan: College Library (1)Call number: HF 5415.157 .C889 2001.
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15.
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Successful service operations management / Richard Metters. by
  • Metters, Richard
  • King-Metters, Kathryn
  • Pullman, Madeleine
  • Walton, Steve
Edition: 2nd ed.
Material type: Text; Format: print
Publication details: Australia : Thomson South-Western, 2006
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .M48 2006.
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16.
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Customer mania: it's never too late to build a customer-focused company. / by
  • Blanchard, Ken
  • Ballard, Jim
  • Finch, Fred
Material type: Text; Format: print
Publication details: New York : Free Press, 2004
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .B526 2004.
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17.
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Great customer connections. Richard Gallagher by
  • Gallagher, Richard
Material type: Text; Format: print
Publication details: New York : American Management Association, 2006
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .G348 2006.
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18.
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Services marketing : integrating customer focus across the firm / by
  • Zeithaml, Valarie
  • Bitner, Mary Jo
  • Gremler, Dwayne D
Material type: Text; Format: print
Publication details: U.S.A : McGraw-Hill, 2006
Availability: Items available for loan: College Library (1)Call number: HD 9980.5 .Z44 2013.
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19.
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Customer service in the tourism industry / Lee Perlitz. by
  • Perlitz, Lee
Series: The travel handbook series
Material type: Text; Format: print
Publication details: Australia : Pearson Education Ltd, 2002
Availability: Items available for loan: College Library (1)Call number: TX 911.3.C8 .P451 2002.
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20.
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Relationship marketing : perspectives, dimensions and contexts. / Tracy Harwood by
  • Harwood, Tracy
  • Garr, Tony
  • Broderick, Anne
Material type: Text; Format: print
Publication details: London : McGraw-Hill, 2008
Availability: Items available for loan: College Library (1)Call number: HF 5415.55 .H266 2008.
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SOUTHVILLE LIBRARY

Southville International School and Colleges Library

1281 Tropical Ave. Cor. Luxembourg St., BF Homes International, Las Pinas City

Tel. No. 8256374 / 252358 Loc. 117/146

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