Southville International School and Colleges Search for 'su:"Customer services"'

Connecting with your customers. /

Boston, Mass. : Harvard Business School Press, 2006 .
vii, 178 p. : 22 cm..
1422103234 (alk. paper) | 9781422103234 (alk. paper)

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Fish! : by Stephen C. Lundin, Harry Paul and John Christensen. a remarkable way to boost morale and improve results /

By Lundin, Stephen C..
London : Hodder & Stoughton, 2000 .
112 p. ; 20 cm. .
9780340822395

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The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies /

By Burwash, Peter.
Mumbai : Jaicot Pub., 1997 .
145 p. 22 cm..
8172246137 (pbk. : alk. paper)

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Customer service : a practical approach /

By Harris, Elaine K..
New Jersey : Pearson Education, Inc, 2003 .
164 pages : 28 cm..
0130978531

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The ten demandments : rules to live by in the age of the demanding consumer /

By Mooney, Kelly..
New York : McGraw-Hill, 2002 .
266 pages : , Includes index. 21 cm..
0071387390

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Satisfying internal customers first /

By Chang, Richard Y..
New Delhi : Wheeler Publishing, 1998 .
104 pages : 23 cm..
8175441143

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Super service : seven keys to developing great customer service even when you don't fell like it, even when they don't deserve it /

By Gee, Jeff.
New York : McGraw-Hill Comapnies, Inc, 1999 .
147 pages : 23 cm..
0070248176

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Customer service : a practical approach /

By Harris, Elaine K..
Upper Saddle River, NJ : Prentice Hall, 2003 .
164 pages : 26 cm..
0130978531

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The eight suns of Asian service : practising outstanding customer service in Asia /

By Freemantle, David..
Singapore : Prentice Hall, 2003 .
169 pages : 22 cm..
0130083704 (pbk.)

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Services marketing : integrating customer focus across the firm /

By Zeithaml, Valarie A..
Boston : McGraw-Hill/Irwin, 2006 .
708 p. : 27 cm..
0071244964

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Services marketing : people, technology, strategy /

By Lovelock, Christopher H..
Upper Saddle River, N.J. : Pearson/Prentice Hall, 2007 .
648 pages : 29 cm..
0131875523 (alk. paper)

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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it /

By Gee, Val..
New York : McGraw-Hill, 2009 .
204 p. : , Includes index. 24 cm..
0071625798 (alk. paper) | 9780071625791 (alk. paper)

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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /

By Laughlin, Sara,.
Chicago : American Library Association, 2008 .
xiv, 144 p. : 28 cm..
978974652205

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Customers that count : how to build living relationship w/ your most valuable customer /

By Cram, Tony.
Great Britain : Pearson Education Limited, 2001 .
261 p. : 26 cm..
9780273654315

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Successful service operations management /

By Metters, Richard.
Australia : Thomson South-Western, 2006 .
406 p. : 26 cm..
9780324314472

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Customer mania: it's never too late to build a customer-focused company. /

By Blanchard, Ken.
New York : Free Press, 2004 .
195 p. : 23 cm..
0743270282

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Great customer connections.

By Gallagher, Richard.
New York : American Management Association, 2006 .
239 p. : 26 cm..
978-0-8144-7308-5

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Services marketing : integrating customer focus across the firm /

By Zeithaml, Valarie.
U.S.A : McGraw-Hill, 2006 .
708 p. : 26 cm..
001244964

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Customer service in the tourism industry /

By Perlitz, Lee.
Australia : Pearson Education Ltd, 2002 .
95 p .: 25 cm..
1740092813

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Relationship marketing : perspectives, dimensions and contexts. /

By Harwood, Tracy.
London : McGraw-Hill, 2008 .
242 p. : 25 cm..
978-007711422

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Customer service in an instant : 60 ways to win customers and keep them coming back /

By Bailey, Keith.
Franklin Lakes, New Jersey : Career Press, 2008 .
159 p. : 23 cm..
9781601630131

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When customers think we dont' care./ Richard W. Buchanan.

By Buchanan, Richard W..
Australia : McGraw Hill, 2008 .
366 p. : 21 cm..
978-00701-38636

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Enhancing quality customer service for micro, small and medium enterprises /

By Binghay, Virgel.
Quezon City : VCB Research & Publications, 2007 .
156 p. : 23 cm..
9789719336020

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Customer service training 101 : quick and easy techniques that get great results /

By Evenson, Renee..
New York : American Management Association, 2011 .
230 pages : , Includes bibliographical referrences and index. 23 cm..
0814416419

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Customer service : skills for success /

By Lucas, Robert W..
New York, United States : McGraw-Hill, 2012 .
394 pages : , Includes index. 27 cm..
9780071315920

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Creating great customer service /

By Sancianco, Herbert M..
Mandaluyong City, Philippines : Anvil Pub, 2012 .
146 p. 19 cm..
9789712725647

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SuperSTAR customer service : it's all about C.A.R.E /

By Conlow, Rick.
[Rochester, N.Y.] : Axzo Press, 2009 .
102 p. : , Crisp Fifty-Minute Series: Know how. Right now. 27 cm..
9781426018459

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Managing quality service in hospitality : how organizations achieve excellence in the guest experience /

By Ford, Robert C..
Ney York : Delmar Cengage Learning, 2012 .
516 p. : , Includes bibliographical references and index. 26 cm..
9781111307738

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Care packages for your customers : an idea a week to enhance customer service. /

By Glanz, Barbara A..
New York : McGraw-Hill, Inc, 2007 .
200 p. : 23 cm..
9780071484213

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Customer service : competency guide /

New Jersey : Pearson Prentice Hall, 2007 .
100 p. : 26 cm..
0132283816

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Instant repeat business. /

By Sugars, Bradley J..
New York : McGraw-Hill, 2006 .
151 p. : 23 cm..
0-07-146666-5

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Customer service for hospitality and tourism /

By Hudson, Simon.
Oxford : Goodfellow Publishers, 2013 .
303 p. : , Includes index. 25 cm..
9781908999344

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Great service management /

By Rajpal, Nandini.
New Delhi : Anmol Publications Pvt. Ltd., 2013 .
248 p. : , Includes bibliographical references and index. 22 cm. .
9788126149704

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The relationship edge : the key to strategic influence and selling success /

By Acuff, Jerry,.
Hoboken, N.J. : Wiley, 2011 .
xv, 256 pages : 23 cm..
9780470915479 (pbk.)

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Total quality management for hospitality and tourism /

By Ford, Robert C..
Pasig City, Philippines : Cengage Learning Asia Pte Ltd., 2012 .
522 pages : , Reprint. Originally published. Andover : Cengage Learning, 2012. 23 cm..
9789814352611

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Customer service and hotel management /

By Bhushan, Devesh..
New Delhi : Random Publications, 2014 .
293 pages : 23 cm..

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Customer service : skills for success /

By Lucas, Robert W..
Boston : McGraw-Hill, 2009 .
xx, 294 pages : 26 cm..
9780071220361

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Managing knock your socks off service /

By Bell, Chip R..
USA : AMACOM, 2013 .
xi, 234 pages : , Includes endnotes and index. 23cm..
9780814432044

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Managing knock your socks off service /

By Bell, Chip R..
USA : AMACOM, 2013 .
xi, 234 pages : , Includes endnotes and index. 23cm..
9780814432044

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Services marketing management : a strategic perspective /

By Kasper, Hans..
Australia : John Wiley & Sons, 2006 .
554 pages : , Includes bibliographical references and index. 26 cm..
0-470-09116-9

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Simple ways to make your customers happy /

By Batra, Promod..
New Delhi : Think Inc., 2003 .
29 pages : 22 cm..
81-900019-8-1

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Connecting with your customers /

Massachusetts : Harvard Business School Press, 2006 .
178 pages : 22 cm..
978-1-4221-0323-4

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Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers /

By Spector, Robert..
Cambridge : Perseus Publishing, 2002 .
293 pages ; , Includes bibliographical references and index. 21 cm..
0-7382-0803-5

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Customer service Building successful skills for the twenty-first century /

By Lucas, Robert W..
Boston : McGraw-Hill Companies 2005 .
416 pages : , Includes glossary, bibliographical and index. 9.7800711129e+012

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Enhancing customer experience in the service industry : a global perspective /

By Altinay, Levent..
Europe : Cambridge scholars 2016 .
vi, 277 pages. 9781443884969

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Mind your own business /

By Raphael, Murray.
Atlantic City, N.J. : Raphael Marketing 1989 .
191 pages 23 cm..
0-9624808-0-0

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The golden rules of customer care : How to turn that one-time buyer into a super loyal lifelong customer/

By Sewell, Carl.
New York: Doubleday 1990 .
175 pages 0-09-174844-5

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The golden rules of customer care : How to turn that one-time buyer into a super loyal lifelong customer/

By Sewell, Carl.
New York: Doubleday 1990 .
175 pages 0-09-174844-5

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The golden rules of customer care: How to turn that one-time buyer into a super-loyal lifelong customer /

By Sewell, Carl.
New York : Doubleday 1990 .
xx, 175 pages 0-09-174844-5

]]> Place hold on The golden rules of customer care:

The golden rules of customer care: How to turn that one-time buyer into a super-loyal lifelong customer /

By Sewell, Carl.
New York: Doubleday 1990 .
xx, 175 pages 0-09-174844-5

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