TY  - BOOK
AU  - Parker, David W.
TI  - Service operations management: the total experience 
SN  - 9781781006221
AV  - HD 9981.5 .P238 2012
PY  - 2013///
CY  - United Kingdom
PB  - Edward Elgar Pub.
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index; BSBA
ER  -