TY - BOOK AU - Apps, Judy. TI - Voice of influence: how to get people to love to listen to you SN - 9781845902889 AV - BF 575.L8 .Ap652 2009 PY - 2009/// CY - United Kingdom PB - Crown House Publishingf Limited KW - Business communication KW - Effective communication N1 - Includes index ER -