TY  - BOOK
AU  - Benjamin, Susan F.
TI  - Perfect phrases for dealing with difficult people
SN  - 9780071493048
AV  - HM 1166 .B46 2008
PY  - 2007///
CY  - New York
PB  - McGraw-Hill
KW  - BSBA
KW  - Interpersonal relations
KW  - Interpersonal communication
KW  - Conflict management
KW  - Selling
N1  - BSBA
ER  -