00505nam a2200169 a 450000500170000000800410001702000150005805000290007310000180010224500600012026000400018030000360022050000190025652100080027565000310028365000210031420140311163004.0030917s19uu    xx            00    eng d  a0766823431  aTX 911.3.F75b.Is86 2002  aIsmail, Ahmed  aFront Office operations and management /cAhmed Ismail.  aAustralia :bThomson Delmar,c2002.  axviii, 355 p. :bill. ;c24 cm.  aIncludes Index  aTOU  aHotel front desk personnel  aHotel management