00706nam a22002177a 4500 OSt 20140311162957.0 130213t xxu||||| |||| 00| 0 eng d 9789810696153 TX 911.3.T73 .Os26 2011 Front office skills : a practical approach / Vivienne O'Shannessy. Singapore : Pearson Education South Asia, 2009. 370 p. : 24 cm. ill. ; TOU 1 Hotel front desk personnel--Australia--Textbooks 2. Hospitality industry--Australia--Textbooks 3. Hospitality industry--Employees--Training of lcc BK FOR 39101 39101 0 0 lcc 0 CL CL GC 2013-11-28 1 2 TX 911.3.T73 .Os26 2011 C16236 2018-12-06 00:00:00 2018-11-20 2 2013-11-28 BK