TY  - BOOK
AU  - Stone, Douglas,
AU  - Heen, Sheila,
TI  - Thanks for the feedback: the science and art of receiving feedback well (even when it is unjustified, unfair, poorly delivered, and frankly, you're not in the mood) 
SN  - 978-0-14-312713-0
AV  - BF 319.5.F4 .S76 2014
PY  - 2014///
CY  - New York
PB  - Penguin Books
KW  - Interpersonal communication
KW  - Feedback (Psychology)
KW  - Communication
KW  - Psychological aspects
KW  - Interpersonal relations
N1  - Includes bibliographical references and index
N2  - Offers advice on how to accept feedback gracefully and use it to grow, improve relationships, and increase effectiveness at work and in personal life

ER  -