TY  - BOOK
AU  - Berners, Philip,
AU  - Martin, Adrian,
TI  - The Practical guide to achieving customer satisfaction in events and hotels
SN  - 978-0-367-72385-9
AV  - TX 911.3.C8 .B47 2023
PY  - 2023///
CY  - New York, NY
PB  - Routledge
KW  - Hospitality industry
KW  - Customer services
KW  - Hotel management
KW  - Special events
KW  - Management
N1  - Includes bibliographical references and index
ER  -