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  <titleInfo>
    <title>Service management for business excellence</title>
  </titleInfo>
  <name type="personal">
    <namePart>Montgomery, Damien</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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    <role>
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  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xxu</placeTerm>
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    <place>
      <placeTerm type="text">Forest Hills, NY</placeTerm>
    </place>
    <publisher>Willford Press</publisher>
    <dateIssued>2025</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>vi, 221 pages : illustrations ; 27 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Damien Montgomery.</note>
  <note>Includes bibliographical references and index.</note>
  <subject>
    <topic>Service industries</topic>
    <topic>Management</topic>
  </subject>
  <subject>
    <topic>Industrial management</topic>
  </subject>
  <subject>
    <topic>Management</topic>
  </subject>
  <classification authority="lcc">HD 9980.5 .M66 2025</classification>
  <identifier type="isbn">978-1-64728-815-0</identifier>
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    <recordCreationDate encoding="marc">250923</recordCreationDate>
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