TY - BOOK AU - Arikan, Akin TI - Customer experience analytics: how customers can better guide your web and app design decisions SN - 978-1-032-37076-7 AV - HF 5415.335 .Ar75 2023 PY - 2023/// CY - New York PB - Routledge KW - Includes index N1 - Consumer satisfaction; User interfaces (computer systems)--design; Consumer behavior ER -