00411nam a2200133Ia 4500008004100000020002200041100002000063245005600083250001200139260004900151300002800200650002000228650002900248200910s9999    xx            000 0 und d  a978-981-48-3940-2  aEvans, James R.  cJames R. EvansaQuality and performance excellence/  a8th ed.  aQuezon City:bC and E Publishing, Inc.c2019  axiii, 470 pagesc23 cm.  aQuality control  aTotal quality management