TY  - BOOK
AU  - Sewell, Carl
TI  - The golden rules of customer care: How to turn that one-time buyer into a super-loyal lifelong customer 
SN  - 0-09-174844-5
PY  - 1990///
CY  - New York
PB  - Doubleday
KW  - Customer services
KW  - Customer services -- Management.
ER  -