TY  - BOOK
AU  - Sindell, Kathleen
TI  - Loyalty marketing: for the internet age 
SN  - 0-7931-4033-1
PY  - 2000///
CY  - Chicago
PB  - Dearbon Financial Publishing
KW  - Customer Loyalty
KW  - Electronic Commerce
N1  - Includes glossary, index and about the author
ER  -