00442nam a2200121Ia 4500008004100000020001800041100002100059245010300080260003900183300001900222650003600241650004300277191111s9999    xx            000 0 und d  a9781443884969  aAltinay, Levent.  cLevent Altinay.--aEnhancing customer experience in the service industry :ba global perspective /  aEurope :bCambridge scholarsc2016  avi, 277 pages.  aCustomer services -- management  aService industries -- customer service