TY  - BOOK
AU  - The Culinary Institute of America
TI  - Remarkable service: a guide to winning and keeping customers for servers, managers, and restaurant owners 
SN  - 978-0-470-19740-0
PY  - 2009///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Food
KW  - Food service management
N1  - Includes glossary, references, and index
ER  -