TY  - BOOK
AU  - Page, Susan.
TI  - The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptibility 
SN  - 9780814436615
PY  - 2016///
CY  - USA
PB  - Amacom
KW  - Organizational effectiveness
KW  - Workflow -- management
N1  - Includes bibliographic references and index
ER  -