TY  - BOOK
AU  - Patterson, Kerry
AU  - Grenny, Joseph.
AU  - McMillan, Ron.
AU  - Switzler, Al.
AU  - Title.
TI  - Crucial conversations
SN  - 9780071289689
AV  - 302.2 
CY  - Philippines
KW  - Communication
KW  - Interpersonal communication
KW  - Interpersonal relations
N1  - Includes endnotes and index
ER  -