00546nam a2200133Ia 4500008004100000100002300041245010500064245009500169260005300264260000900317300001000326650001500336856006100351170221s9999    xx            000 0 und d  aNorzalita Abd Aziz  aBehavioural Consequences of Customer Perception on Emotional Labour among Airline Service Employees   cNorzalita Abd Aziz, Bita Najafi, Ahmad Said Ibrahim Al-Shuaibi, Faridahwati Mohd Shamsudin  bInternational Review of Management and Marketing  c2013  a2 : 3  xMarketing.  uhttp://www.econjournals.com/index.php/irmm/issue/view/91