00708nam a2200157Ia 4500008004100000100003400041245011300075245011500188260005300303260001800356300000800374650001500382856006100397999001900458952007300477170221s9999    xx            000 0 und d  aMohd. Khirzanbadzli A. Rahman 4aThe Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling   cMohd. Khirzanbadzli A. Rahman, Sharifah Azizah Haron, Laily Paim, Syuhaily Osman, Noorlaila Yunus, Hassnah Wee  bInternational Review of Management and Marketing  cDecember 2012  a4:2  xMarketing.  uhttp://www.econjournals.com/index.php/irmm/issue/view/91  c310423d310423  001040aCLbCLd2017-02-21l0r2017-02-21 00:00:00w2017-02-21yFOJ