TY  - BOOK
AU  - Mohd. Khirzanbadzli A. Rahman
TI  - The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling 
PB  - International Review of Management and Marketing
KW  - Marketing
UR  - http://www.econjournals.com/index.php/irmm/issue/view/91
ER  -