00398nam a2200097Ia 4500008004100000100001900041245011400060245004800174650001300222856006500235170221s9999    xx            000 0 und d  aLennart Straus  aCustomer Participation in the Customization of Services – Effects on Satisfaction and Behavioral Intentions  cLennart Straus, Thomas Robbert, Stefan Roth  xBusiness  uhttp://www.jbm-online.net/index.php/jbm/article/view/151/113