@book{297697,
	author = {Carrubias Domingo, Leavides G.},
	title = {Gender Matters in the Call Center Industry: A Review of Literature on the Effects of Call Center Work on Women},
	publisher = {Review of Women's Studies},
	year = {2011},
	url = {http://journals.upd.edu.ph/index.php/rws/issue/view/440/showToc}
}