TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, information technology 
SN  - 9789814714051
AV  - HD 9980.5 .F57 2014
PY  - 2014///
CY  - New York
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
N1  - Includes index
ER  -