Process innovation : reengineering work through information technology - Davenport, Thomas H., 1954- (Boston, Mass. : Harvard Business School Press, 1993)
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
Includes bibliographical references and index.
Keywords: Information technology; Technological innovations; Organizational change; Production engineering; Reengineering (Management)