How to influence - Owen, Jo. (Great Britain : Pearson Prentice Hall, 2010)
Introduction -- The ten pillars of influence -- Whispers of influence: the persuasive conversation -- Active listening : two ears and one mouth -- Earning the currency of influence : trust -- Act the part -- Win/win-win -- Give to take -- Play the right tune -- The spider's web : building incremental commitment -- Build your platform -- Turning dreams into reality -- Influence in practice -- Moments of truth -- The myths and realities of influence -- Index.
"First published in Great Britain in 2010 as How To Influence."
Includes index.
Keywords: Communication in management; Influence (Psychology); Psychology, Industrial