Customer service
skills for success
Lucas, Robert W.
creator
text
xxu
Boston
McGraw-Hill
c2009
4th ed.
monographic
eng
xx, 294 pages : illustrations (some colored) ; 26 cm.
Robert W. Lucas.
Customer services
HF 5415.5 L83 2009
9780071220361
141119
20141119162206.0