00521nam a22001697a 4500 20141119162206.0 141119b xxu||||| |||| 00| 0 eng d 9780071220361 HF 5415.5 L83 2009 Lucas, Robert W. Customer service : skills for success / Robert W. Lucas. 4th ed. Boston : McGraw-Hill, c2009. xx, 294 pages : illustrations (some colored) ; 26 cm. Customer services. lcc BK FOR 276834 276834 0 0 lcc 0 CL CL GC 2014-11-19 DONATION 0 HF 5415.5 .L83 2009 C18953 2018-05-15 00:00:00 2014-11-19 BK