00456nam a2200169 a 4500 20141022142009.0 120229s19uu xx 00 eng d CD-ROM Se1 2006 Metters, Richard Successful service operations management / Richard Meters, et al. 2nd ed. 2006. King-Meters, Kathryn Pullman, Madeleine Walton, Steve AVM 276650 276650 0 0 0 CL CL AV 2012-02-29 0 CD-ROM Se1 2006 BSBA0063 2014-04-12 00:00:00 2014-04-12 AVM