TY  - BOOK
AU  - Ford,Robert C.
AU  - Sturman,Michael C.
AU  - Heaton,Cherrill P.
TI  - Total quality management for hospitality and tourism
SN  - 9789814352611
AV  - TX 901 .F699 2012
PY  - 2012///
CY  - Pasig City, Philippines
PB  - Cengage Learning Asia Pte Ltd.
KW  - Hospitality industry
KW  - Management
KW  - Customer services
N1  - Reprint.  Originally published.  Andover : Cengage Learning, 2012; Tourism
ER  -