TY  - BOOK
AU  - Clegg, Brian.
TI  - Capturing customers' hearts: leave your competition to chase their pockets 
SN  - 0273649310
AV  - HF 5415.5 .C56 2000
PY  - 2000///
CY  - Great Britain
PB  - Pearson Education Limited
N1  - BSBA
ER  -