@book{26043,
	author = {Satterwhite, Marilyn L. and Olson-Sutton, Judith,},
	title = {Business communication at work /},
	publisher = {McGraw-Hill/Irwin,},
	year = {2010.},
	address = {Boston :},
	edition = {3rd ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0626/2005057669-d.html}
}