TY - BOOK AU - De Dreu, Carsten K. W. AU - Gelfand, Michele J. TI - The psychology of conflict and conflict management in organizations SN - 9780415651110 AV - HD 42 .P974 2012 PY - 2012/// CY - Hove : PB - Psychology Press, KW - Conflict management KW - Psychological aspects KW - Psychology, Industrial N1 - Includes Bibliographic References and Index.; PSYCH ER -